Shipping
Where can I find my tracking information?
Important question! Log into your account > Manage Account > Order History > Click "View More" next to your current order > Once your order is finished preparing your tracking information will be available next to "Status". We will also send you an ...
How long will it take for my order to arrive?
Orders will take 3-7 business days to arrive! :)
I entered the wrong shipping address at checkout, what do I do?
Sometimes mistakes happen! One thing to note is that once you have placed your order with us, we immediately send it off to our facility to have your order prepared. If you were to enter the wrong address at checkout, please notify us straight away ...
What happens if my order has been lost?
Having your order lost is never good news! :( If this occurred because of a shipping error on our behalf or it was considered lost by the courier - we will then send a replacement order free of charge. On the other hand, if you gave persmission to ...
My tracking hasn't updated, what's happening?
Apologies for this! Sometimes dealing with shipping carriers and retrieving tracking information can take longer than expected. Order tracking details usually take up to 72 hours to become available once the order has been shipped. If it has taken ...
Is shipping included?
Most definitely! Shipping is included at no additional charge for all of our products and even returning your DNA kit to our lab.
How do I change the ship date?
We allow you to pause your subscription for a variety of different lengths of times. This would be the best method to handle this yourself from within our customer portal, manage your subscription section.
Do you ship internationally?
Unfortunately, no - we currently only ship within the United States.
Can I expedite my shipping?
At this time we do not offer expedited shipping. However, our standard shipping times are 3-5 days.