Can I expedite my shipping?

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• Is shipping included?

  Most definitely! Shipping is included at no additional charge for all of our products and even returning your DNA kit to our lab.

• I entered the wrong shipping address at checkout, what do I do?

  Sometimes mistakes happen! One thing to note is that once you have placed your order with us, we immediately send it off to our facility to have your order prepared. If you were to enter the wrong address at checkout, please notify us straight away ...

• How do I update my Address?

  Super easy! Follow these steps: Log into your account Manage Account Shipping Details Add New Address

• My tracking hasn't updated, what's happening?

  Apologies for this! Sometimes dealing with shipping carriers and retrieving tracking information can take longer than expected. Order tracking details usually take up to 72 hours to become available once the order has been shipped. If it has taken ...

• What happens if my order has been lost?

  Having your order lost is never good news! :( If this occurred because of a shipping error on our behalf or it was considered lost by the courier - we will then send a replacement order free of charge. On the other hand, if you gave persmission to ...