My tracking hasn't updated, what's happening?
Apologies for this! Sometimes dealing with shipping carriers and retrieving tracking information can take longer than expected. Order tracking details usually take up to 72 hours to become available once the order has been shipped. If it has taken over this time period please contact us at
support@tryautumn.com and someone from team will look into it deeper.
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Where can I find my tracking information?
Important question! Log into your account > Manage Account > Order History > Click "View More" next to your current order > Once your order is finished preparing your tracking information will be available next to "Status". We will also send you an ...
How long will it take to feel the effects of the vitamins?
This is where your unique DNA comes into play! In a few words, the results are dependent on your biochemical makeup along with your current health status and what your diet and lifestyle looks like. While some people feel a difference immediately, ...
Can I edit answers to the quiz that I've given previously?
If you will like to change answers to your lifestyle quiz, you will need to retake the quiz and adjust it to your updated answers. Log into your account > Lifestyle Quiz > Retake Quiz.
Why am I getting a supplement in the morning vs the evening?
We organize the packs based on certain rules that each vitamin or supplement has. Some must be taken at night, some in the morning, some can’t be taken in the same pack together and others can be taken at any time. Due to these rules, our system ...
Why do you ask about medications?
Medications can interact with other medications, but may also interact with vitamins, minerals, and supplements. We make sure to eliminate all recommendations that contain ingredients that might react adversely with your medication(s). This is why ...