I entered the wrong shipping address at checkout, what do I do?
Sometimes mistakes happen! One thing to note is that once you have placed your order with us, we immediately send it off to our facility to have your order prepared. If you were to enter the wrong address at checkout, please notify us straight away at
support@tryautumn.com and someone from our team will update your details and contact the courier to update the shipping address. We cannot guarantee that this will be successful. If this is the case, someone from our team will reach out to discuss the next steps to get your order.
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How do I update my Address?
Super easy! Follow these steps: Log into your account Manage Account Shipping Details Add New Address
Is shipping included?
Most definitely! Shipping is included at no additional charge for all of our products and even returning your DNA kit to our lab.
Can I expedite my shipping?
At this time we do not offer expedited shipping. However, our standard shipping times are 3-5 days.
Why can I only have one email on my account?
For security and personalization purposes, we only allow one email address per account, and one DNA file per account.
My tracking hasn't updated, what's happening?
Apologies for this! Sometimes dealing with shipping carriers and retrieving tracking information can take longer than expected. Order tracking details usually take up to 72 hours to become available once the order has been shipped. If it has taken ...