What happens when my account is cancelled?
Once your account has been cancelled, you will still be able to log into your account to view your reports and past recommendations but there will be no subscriptions enabled on the account unless you choose to resume the service.
Related Articles
How do I pause or cancel my account?
Love this question! Its really easy to pause or cancel your account: Log into your account > Manage Account > Subscription Management > You can then choose to pause or cancel.
Why can I only have one email on my account?
For security and personalization purposes, we only allow one email address per account, and one DNA file per account.
What happens to my DNA sample?
Your sample is automatically destroyed by the lab within 15 days of being tested, so you can focus on other important stuff like wondering if you turned off the oven or whether aliens exist or not.
What happens if my order has been lost?
Having your order lost is never good news! :( If this occurred because of a shipping error on our behalf or it was considered lost by the courier - we will then send a replacement order free of charge. On the other hand, if you gave persmission to ...
How do I sign into my Account?
www.tryautumn.com/login is the easiest, or you can go to www.tryautumn.com , at the top corner you will see "Sign in".