How do I sign into my Account?

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• What happens when my account is cancelled?

  Once your account has been cancelled, you will still be able to log into your account to view your reports and past recommendations but there will be no subscriptions enabled on the account unless you choose to resume the service.

• How do I pause or cancel my account?

  Love this question! Its really easy to pause or cancel your account: Log into your account > Manage Account > Subscription Management > You can then choose to pause or cancel.

• Why can I only have one email on my account?

  For security and personalization purposes, we only allow one email address per account, and one DNA file per account.

• How can I see my previous orders and invoices?

  Log into your account Manage Account Order History

• How do I update my Address?

  Super easy! Follow these steps: Log into your account Manage Account Shipping Details Add New Address