My Account
How do I reset my password?
First you will need to visit www.tryautumn.com/login and once you are at the login page you will then click "Forgot your password?". Enter your email address that you signed up with and click "Send verification code." Once your email is verified, you ...
How do I sign into my Account?
www.tryautumn.com/login is the easiest, or you can go to www.tryautumn.com , at the top corner you will see "Sign in".
Why can I only have one email on my account?
For security and personalization purposes, we only allow one email address per account, and one DNA file per account.
How do I update my Address?
Super easy! Follow these steps: Log into your account Manage Account Shipping Details Add New Address
How can I see my previous orders and invoices?
Log into your account Manage Account Order History
When will I be charged?
Our subscriptions are designed so that you don't miss a day or break the healthy habit. Your first refill, will be billed/shipped 25 days after your subscription starts, and then we move to every 30 days after that for recurring months.
How do I access my report?
Log into your account > Click on "Autumn Report"
I am having an issue checking out.
If you are encountering issues while checking out, please visit our FAQ list, if you are still unable to find a solution please contact support@tryautumn.com or call us at 866-728-8866 and someone from our support team will be happy to assist.